Last updated: 1/3/2025

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Welcome to Fix First (“we,” “us,” or “our”). By accessing or using our website, platform, or services (“Services”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you should not use our Services.

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1. Acceptance of Terms

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By accessing or using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our [Privacy Policy]. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

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2. Description of Services

 

Fix First provides an online platform that connects users with skilled tradespeople and service providers. Our goal is to make it easy for you to schedule a qualified tradesperson (“Tradesman”) for your repair or maintenance needs.

1. No Guarantee of Availability: While we strive to connect you with reliable and qualified Tradesmen, we do not guarantee the availability or immediate response of any Tradesman.

2. No Endorsement: We act solely as an intermediary between you and the Tradesman. We do not endorse, guarantee, or assume responsibility for any work performed or advice given by the Tradesman.

 

3. User Accounts

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1. Registration: To access certain features of our Services, you may need to create an account. You agree to provide accurate and complete information during registration and to update such information as needed.

2. Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately.

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4. Payment & Fees

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1. Payment Processing: We use third-party payment processors to handle payment transactions. By using our Services, you agree to the third-party payment processor’s terms and conditions. We do not store or have access to your payment card details.

2. Pricing: Pricing information for our Services or Tradesman fees will be provided on our platform or directly by the Tradesman. All prices are subject to change at any time without notice.

3. Refunds: We offer a 100% satisfaction guarantee, where applicable. If you are not satisfied with the Tradesman’s work, please contact us at [Contact Email Address] to discuss a resolution or full refund, as outlined in our Refund Policy.

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5. User Conduct

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When using our Services, you agree not to:

1. Violate Laws: Use the Services for any unlawful purpose or in violation of any local, state, national, or international law.

2. Impersonate Others: Misrepresent your identity or affiliation with any person or entity.

3. Transmit Harmful Content: Upload or distribute any viruses, malware, or other harmful software.

4. Access Without Authorization: Attempt to gain unauthorized access to our systems or networks or those of our users or partners.

5. Engage in Fraudulent Activity: Provide false, inaccurate, or misleading information.

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6. Intellectual Property

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1. Ownership: Unless otherwise specified, all content, features, and functionality (including text, graphics, logos, icons, images, and software) on the Fix First website or platform are the exclusive property of Fix First or its licensors.

2. License to Use: We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use our Services for their intended purposes, subject to these Terms. You may not reproduce, distribute, create derivative works from, or exploit any of our content without explicit written permission.

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7. Disclaimers

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1. No Warranties: Our Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, reliability, or availability of our Services.

2. Third-Party Services & Content: We may include links or references to third-party websites, content, or services that are not under our control. We are not responsible for the content or reliability of any third-party sites or services.

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8. Limitation of Liability

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To the maximum extent permitted by law, Fix First and its affiliates, directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or inability to use our Services. In no event shall Fix First’s total liability exceed the amount paid by you (if any) for accessing or using the Services in the six (6) months preceding the event giving rise to the liability.

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9. Indemnification

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You agree to defend, indemnify, and hold harmless Fix First, its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Services or any violation of these Terms.

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10. Termination

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1. By You: You may terminate your account at any time by contacting us or following the instructions on our website.

2. By Us: We reserve the right to terminate or suspend your account or access to our Services at any time, for any reason, including if we believe you have violated these Terms.

3. Effect of Termination: Upon termination, your right to access and use our Services will immediately cease. All provisions of these Terms that should survive termination (e.g., intellectual property, liability, disclaimers) will remain in effect.

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11. Governing Law & Dispute Resolution

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These Terms and any dispute arising out of or related to them will be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the courts located in [Your Jurisdiction], and you consent to the personal jurisdiction of these courts.

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12. Changes to These Terms

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We may revise and update these Terms from time to time at our sole discretion. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

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13. Miscellaneous

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1. Entire Agreement: These Terms and our [Privacy Policy] constitute the entire agreement between you and Fix First regarding the Services.

2. Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

3. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

4. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights under these Terms.

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14. Contact Us

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If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

• Email: info@fixfirst.co.uk

• Mailing Address: 45 Fairywell Road, Timperley, Cheshire, WA15 6UZ

• Phone: 0748065869

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Thank you for choosing Fix First. We appreciate your trust and look forward to serving your needs!