Privacy Policy

Privacy Policy for Fix First

Last updated: 1/3/2025

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Fix First (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect the information you provide when you use our website or services (collectively, “Services”).

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Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms herein.

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1. Information We Collect

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1. Personal Information

   • Contact Details: Such as your name, email address, phone number, and physical address when you request our services or sign up for an account.

   • Payment Information: Payment details (e.g., credit/debit card information) are collected and processed by our third-party payment processor. We do not store or have access to your payment card details.

2. Non-Personal Information

   • Usage Data: We may collect information about how you interact with our website, including your browser type, pages visited, time spent on pages, and links clicked.

   • Device Information: Information about the device you use to access our Services, such as IP address, operating system, and device type.

3. Cookies and Similar Technologies

   • We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. This helps us improve user experience, analyze usage patterns, and tailor our Services. You can disable cookies through your browser settings, but this may limit some functionality of our Services.

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2. How We Use Your Information

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1. To Provide and Maintain Our Services

   • We use your personal information to process your requests, schedule tradesman visits, and facilitate communication between you and Fix First.

2. To Improve and Personalize Your Experience

   • We analyze non-personal information to understand user behavior, troubleshoot technical issues, and enhance our Services’ performance and layout.

3. To Communicate With You

   • We may send you service-related or administrative messages (e.g., confirmations, invoices, updates) and respond to your questions or requests.

   • With your consent, we may send promotional communications, special offers, or other updates about our products and services.

4. To Comply With Legal Obligations

   • We may process your information to fulfill legal or regulatory requirements, respond to lawful requests from public authorities, or in connection with legal proceedings.

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3. How We Share Your Information

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1. Service Providers

   • We share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling tools, marketing platforms, and analytics services. These providers are authorized to use your personal information only as necessary to provide services to Fix First.

2. Business Transactions

   • In the event of a merger, acquisition, reorganization, or sale of some or all of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information.

3. Legal Compliance and Protection

   • We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

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4. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once we no longer need your information for legitimate business or legal reasons, we will securely delete or anonymize it.

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5. Your Rights and Choices

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1. Access, Update, or Delete Your Information

   • You have the right to access and update personal information we hold about you. In certain jurisdictions, you may also have the right to request deletion or restriction of your personal data. To exercise these rights, please contact us at [Contact Email Address].

2. Marketing Communications

   • You can opt out of receiving promotional emails from us at any time by clicking the unsubscribe link at the bottom of the message or contacting us directly. Please note that we may still send you non-promotional communications related to your account or ongoing services.

3. Cookies and Tracking Technologies

   • You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Services.

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6. Security Measures

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We employ industry-standard security measures, such as encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no security system is foolproof, and we cannot guarantee its absolute security.

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7. Children’s Privacy

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Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe your child has provided personal information to us, please contact us immediately at [Contact Email Address], and we will promptly take steps to remove such information.

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8. International Data Transfers

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If you access our Services from outside [your country], your information may be transferred to, processed in, and stored in a country different from your own. By using our Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules.

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9. Third-Party Links

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Our website or services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those sites or apps. We recommend reviewing their privacy policies to understand how they collect, use, and share your information.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to periodically review this Policy to stay informed about how we protect your information.

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11. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@fixfirst.co.uk

• Postal Address: 45 Fairywell Road, Timperley, Cheshire, WA15 6UZ

• Phone: 0748065869

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Thank you for trusting Fix First with your personal information. Your privacy is a priority, and we’re committed to respecting and protecting it.